Netomi
About Netomi
Netomi leverages cutting-edge conversational AI technology to streamline digital customer service for enterprises. Its Sanctioned Generative AI enables brands to resolve over 80% of inquiries automatically while ensuring brand safety. Targeting businesses seeking improved customer engagement, Netomi reduces costs and boosts user satisfaction substantially.
Netomi offers flexible pricing plans that cater to businesses of all sizes. Each tier includes varying features tailored for small to large enterprises, providing greater response capacity and cost efficiency. Upgrading allows enhanced integrations and access to advanced AI capabilities, optimizing customer service processes and boosting satisfaction.
Netomi features an intuitive user interface designed for ease of use across all business levels. Its streamlined layout facilitates quick navigation through customer support features, enhancing user experience. With unique tools and robust integrations, Netomi ensures that businesses can swiftly adapt and maximize their customer service potential.
How Netomi works
Users can interact with Netomi by first onboarding, where they set up their preferences and integrations with existing systems. The platform offers a straightforward interface to access various features—such as auto-pilot, co-pilot modes, and omnichannel support. Users can quickly respond to customer inquiries, analyze communication for insights, and train the AI using existing knowledge, making customer service more efficient and effective.
Key Features for Netomi
Sanctioned Generative AI
Netomi’s unique Sanctioned Generative AI feature empowers brands to automate customer interactions while maintaining brand safety. By handling a significant portion of inquiries, this innovative tool not only reduces operational costs but also improves customer satisfaction through faster, accurate responses, establishing Netomi as a leader in AI-driven customer service.
Omnichannel Support
Netomi’s omnichannel support feature allows businesses to engage with customers seamlessly across multiple communication channels—email, chat, SMS, and more. This integrative approach ensures that users receive consistent, efficient service, enhancing overall customer experience and making Netomi a vital partner in modern customer service strategies.
Real-Time Omnichannel Intelligence
Netomi's real-time omnichannel intelligence provides businesses with valuable insights by aggregating customer interactions from various platforms. This feature fosters proactive customer engagement, allowing brands to anticipate inquiries and respond effectively. By leveraging this intelligence, Netomi enhances strategic decision-making and customer satisfaction.
