Solidroad
About Solidroad
Solidroad revolutionizes training for customer-facing teams through AI-powered coaching. The platform provides live call scoring, tailored simulations, and real-time feedback, enabling teams to improve performance and efficiency. By leveraging advanced coaching technologies, Solidroad enhances the onboarding process and ensures representatives excel in customer interactions.
Solidroad offers tiered pricing plans: the Starter plan at $199/month for up to 10 users, featuring basic analytics; the Growth plan at $499/month for up to 50 users with custom coaches and advanced reporting; and a custom Enterprise plan with dedicated support, onboarding sessions, and custom integrations.
The Solidroad user interface is intuitive and user-friendly, designed for seamless navigation through its features. It offers a clear layout for accessing coaching tools, analytics, and reporting, ensuring a smooth experience for users. Solidroad's design promotes efficient training processes and easy access to essential coaching functionalities.
How Solidroad works
Users begin by onboarding with Solidroad, setting up their accounts and choosing their desired plan. They can then upload real conversations or integrate with conversation tools for live scoring. The platform offers realistic simulations across various channels, providing real-time coaching and personalized feedback for continuous improvement.
Key Features for Solidroad
Live Call Scoring
Solidroad's live call scoring feature allows teams to upload real conversations and receive instant feedback. This unique tool helps reps focus on essential training elements, enhancing their performance and ensuring they meet quality standards. With Solidroad, training becomes more effective and targeted for improved results.
Realistic Simulations
Solidroad offers realistic simulations for practice across video, voice, chat, and email channels. This feature enables customer-facing teams to engage in lifelike scenarios, improving their skills and confidence before interacting with real customers. The platform helps foster proficiency while ensuring tailored learning experiences for users.
Custom Coaching Feedback
Custom coaching feedback is a standout feature of Solidroad, providing real-time guidance based on tailored scorecards. This enables managers and trainers to track performance effectively, ensuring focused training that meets the unique needs of their teams. Solidroad empowers users to continually improve and achieve their KPIs.
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