AskLettie

About AskLettie

AskLettie is a revolutionary AI tool designed specifically for landlords and letting agents, automating tenant maintenance requests through WhatsApp 24/7. With Lettie, landlords can say goodbye to the chaos of phone calls and manual logging, allowing them to focus on what truly matters: renting properties without the hassle of constant interruptions. This tool not only improves tenant satisfaction by providing instant responses but also ensures that landlords stay compliant with regulations like the upcoming Renters' Right Act. By logging every request and generating comprehensive reports, Lettie provides a robust audit trail, making it ideal for self-managing landlords who seek peace of mind. The main value proposition lies in its ability to streamline operations, save time, and ensure compliance—all while enhancing communication between landlords and tenants.

Features of AskLettie

24/7 AI Triage via WhatsApp

AskLettie offers round-the-clock tenant triage, allowing tenants to submit maintenance requests through WhatsApp at their convenience. This feature eliminates the need for phone calls, ensuring that issues are logged and addressed promptly, reducing tenant frustration significantly.

Centralised Evidence Locker

The Centralised Evidence Locker allows landlords to store important documents like repair invoices and gas safety certificates in one secure location. This centralized approach not only simplifies the documentation process but also ensures that all compliance-related paperwork is easily accessible.

Automatic Audit Trail

With AskLettie's automatic audit trail, every tenant message, AI reply, and action taken is time-stamped and logged in an un-editable format. This feature provides landlords with a complete compliance record, making it easier to demonstrate adherence to regulations and maintain transparency.

1-Click Legal Reports

Landlords can instantly generate clean maintenance reports for any tenant or property with a single click. This feature allows for quick access to audit-ready data, saving time and making it easier to handle legal inquiries or inspections.

Use Cases of AskLettie

Streamlined Maintenance Requests

With AskLettie, tenants can easily report maintenance issues through WhatsApp. This streamlines the process, ensuring that landlords receive accurate information and can act swiftly to resolve problems, thereby increasing tenant satisfaction.

Compliance Management

Landlords can use AskLettie to keep all compliance documents organized and readily available. By automatically logging all interactions and creating reports, landlords can easily demonstrate compliance with laws like the Renters' Right Act, reducing legal risks.

Enhanced Tenant Communication

AskLettie improves communication between landlords and tenants by providing instant responses to maintenance queries. This proactive approach minimizes misunderstandings and fosters a better landlord-tenant relationship, which can lead to higher tenant retention.

Efficient Property Management

For property management agencies, AskLettie serves as an essential tool for managing multiple properties. The platform allows for seamless onboarding of tenants, centralized issue tracking, and comprehensive reporting, making property management more efficient and less stressful.

Frequently Asked Questions

How does AskLettie handle maintenance requests?

AskLettie automates the triage of maintenance requests via WhatsApp, allowing tenants to report issues at any time. The AI analyzes the request and determines the best course of action, ensuring prompt and accurate responses.

What if a tenant prefers to call instead of using WhatsApp?

While AskLettie is designed for WhatsApp communication, landlords can still opt to handle phone calls separately. However, using AskLettie maximizes efficiency and maintains a comprehensive log of all interactions.

Is my data secure with AskLettie?

Yes, AskLettie prioritizes data security. All tenant interactions and documentation are stored securely, ensuring compliance with data protection regulations while providing landlords with easy access to essential records.

Can I customize the responses given by AskLettie?

Absolutely! AskLettie allows landlords to personalize responses and instructions based on their specific needs and preferences, enhancing the relevance and effectiveness of communication with tenants.