Canny

About Canny

Canny is a customer feedback management platform designed for teams seeking to prioritize feature requests. With its centralized system, users can capture, analyze, and organize feedback, uncovering valuable insights that inform product decisions. Canny's standout Autopilot feature automates feedback capture, simplifying the process for businesses.

Canny offers various pricing plans, catering to startups and enterprises with flexible options. Each tier provides essential benefits, such as enhanced analytics, team collaboration tools, and advanced integrations. Upgrading unlocks features that streamline feedback management, helping businesses maximize their product impact and improve customer satisfaction.

Canny features an intuitive user interface, crafted for seamless navigation and efficient feedback collection. Its modern design and user-friendly layout enhance the browsing experience, making it easy for teams to interact with the platform. Canny’s customizable aspects allow users to tailor their experience to match brand identities effortlessly.

How Canny works

Users start by onboarding with Canny, where they can integrate customer support tools and set up a feedback portal for users. As feedback comes in, Canny automatically deduplicates and organizes it, allowing teams to prioritize requests based on potential impact. Through detailed analytics and a straightforward UI, teams can navigate their roadmap and share updates effortlessly.

Key Features for Canny

Autopilot Feedback Capture

Canny's Autopilot feature revolutionizes feedback collection, automating the process of capturing and deduplicating customer insights. This unique capability enhances user engagement, allowing teams to focus on analyzing data for informed product development instead of managing feedback manually.

Prioritization Formula

Canny’s prioritization formula enables users to score feedback based on impact and effort factors. By customizing this formula, teams can focus on building high-value features that resonate with customers, ensuring their product roadmaps align with user expectations and business outcomes.

Public and Private Roadmaps

Canny facilitates creating both public and private roadmaps, helping teams share progress on feature development transparently. This feature enhances communication with users while keeping them informed and engaged, strengthening the user relationship and trust in the product development process.