Deflekt.ai
About Deflekt.ai
Deflekt.ai is an innovative platform designed for customer support teams, automating responses and reducing ticket volume. By utilizing AI-driven replies across channels like email, web chat, and Slack, Deflekt.ai empowers support teams to focus on more complex issues, significantly enhancing efficiency and user satisfaction.
The pricing plans for Deflekt.ai start with a Free plan, allowing users to test key features and deflect 50 messages monthly. The Grow plan at $17 monthly increases capacity with 1,500 deflections, while the Pro plan costs $67 and supports up to 6,000 deflections. Discounts available for yearly plans.
Deflekt.ai offers a clean, user-friendly interface that ensures a smooth browsing experience. Its intuitive layout allows easy navigation through features like content uploading, channel selection, and monitoring conversations, making it accessible even for users who are not tech-savvy.
How Deflekt.ai works
Users begin by signing up for Deflekt.ai and setting up their account through an easy onboarding process. They can upload documents and customize replies specific to their brand's tone. After choosing preferred channels like email and Slack, users can monitor conversations and track automated replies, enhancing overall efficiency.
Key Features for Deflekt.ai
Automated Replies
Deflekt.ai's automated replies serve as the core functionality, enabling support teams to handle inquiries efficiently. By answering up to 50% of questions autonomously, Deflekt.ai drastically reduces the volume of support tickets, allowing customer service representatives to focus on more complex inquiries.
Human Support Integration
Deflekt.ai seamlessly integrates human support options, ensuring that when automation cannot answer a query, assistance is just one click away. This hybrid approach enhances user experience by preventing dead ends and providing personalized support whenever needed, keeping the connection to human representatives strong.
Multi-Channel Support
Deflekt.ai supports various communication channels, including email, Slack, Teams, and web chat. This versatility ensures that no matter where users seek help, they receive prompt and informative responses, making Deflekt.ai a comprehensive solution for customer and coworker support.
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