LiveChat
About LiveChat
LiveChat is designed to enhance customer service efficiency by utilizing OpenAI technology for chat summaries. This innovative app generates accurate transcripts and key points from chats, enabling support teams to quickly analyze conversations. With features like automatic generation and a detailed reports section, LiveChat streamlines customer interactions.
LiveChat offers various subscription plans, including Plus for $24/month (3,000,000 tokens), Lite for $8/month (1,000,000 tokens), and Premium for $40/month (5,000,000 tokens). Users benefit from additional token bundles for one-time payments, making it flexible and affordable for teams needing enhanced chat summary capabilities.
LiveChat features a user-friendly interface that facilitates seamless navigation through chat summaries and reports. Its clean design and organized layout ensure users can easily access key functionalities, while innovative features like automatic summary generation enhance the browsing experience for customer support teams.
How LiveChat works
Users begin with LiveChat by signing up and integrating the Chat Summary app into their workflow. The app automatically generates summaries when chats are archived or based on specific tags. Users can access a detailed reports section to track summaries, chat IDs, and token usage, ensuring a streamlined process and efficient chat management.
Key Features for LiveChat
Automatic Summary Generation
The Chat Summary app from LiveChat features automatic summary generation, allowing users to quickly review key points from chat transcripts without reading entire conversations. This unique functionality enhances efficiency and simplifies communication analysis, proving valuable for customer support teams looking to streamline their operations.
Reports Section
LiveChat's dedicated reports section enables users to track all generated chat summaries comprehensively. This feature provides transparency regarding token use and chat details, maximizing the app's usability to support effective customer service strategies and enhance overall team performance.
Flexible Token Model
LiveChat employs a flexible token model that gives users 10,000 free tokens for initial use. This system allows users to top-up tokens as needed, ensuring they can consistently generate chat summaries without interruption, thereby maximizing operational efficiency and flexibility.
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