Hush Touch | Voice-to-Text for MacOS vs Quitlo

Dual-Engine On-Device Recognition

Hush Touch doesn't rely on a single method. It intelligently blends Apple's DictationTranscriber for natural flow and punctuation with SFSpeechRecognizer to spot custom vocabulary. This dual-input is then refined with an Apple Intelligence final pass. The magic? Every step of this process happens on your Mac. This means no lag waiting for a cloud server and, crucially, your private conversations and drafts never leave your device, setting a new bar for local processing power.

Adaptive Custom Vocabulary & Learning

This is where Hush Touch moves from a simple transcriber to a smart writing assistant. You can manually add up to 500 terms—perfect for technical jargon, brand names, or medical terminology. Even better, it learns automatically. When you correct a transcription mistake, Hush Touch detects it and adds the right word to your personal vocabulary. It even creates per-app profiles, boosting relevant terms whether you're in your code editor or email client.

Smart Text Processing & Hands-Free Commands

The app actively cleans up your spoken word in real-time. It strips out filler words ("um," "like," "you know"), auto-corrects common flubs, and can format numbered lists from your speech. For true hands-free operation, use a Siri shortcut or say "Okay send message" to dispatch an email. It auto-inserts text after a pause and supports a double-tap hotkey to stop listening, making the entire dictation-to-insertion flow seamless.

Lightweight Design & Context Modes

Weighing in at just 5.5 MB, Hush Touch is a marvel of efficiency. It launches in a flash and runs without bogging down your system. To further enhance accuracy, it offers four distinct context modes: General, Email, Code, and Notes. Switching modes tailors the engine's focus, helping it better predict punctuation and vocabulary relevant to the task at hand, from writing a formal email to commenting code.

Adaptive AI Voice & Text Conversations

Quitlo's core feature is its AI that engages customers in real, two-minute conversations, not static forms. This AI is empathetic and adaptive, listening to a customer's initial response and asking intelligent, context-aware follow-up questions. Whether a customer prefers to talk or type, the AI digs beyond surface-level answers to uncover the full narrative—transforming "too expensive" into a story about organizational shifts and specific pricing needs. This human-like interaction dramatically increases engagement and insight quality compared to traditional methods.

Automated Signal Detection & Triggering

The platform operates proactively by automatically monitoring and detecting key churn signals across your entire customer base. It doesn't wait for you to manually trigger a survey. It instantly identifies events like a subscription cancellation, a low CSAT/NPS score, a failed payment, or a customer going silent after onboarding. This automation ensures you never miss a critical moment to understand and potentially save a customer, making churn intelligence a seamless, always-on part of your operations.

Structured, Actionable Intelligence Delivery

After each conversation, Quitlo doesn't dump a raw transcript into your lap. Its AI synthesizes the dialogue into a powerfully structured summary delivered directly to your team's workflow in Slack, Jira, or similar tools. This summary clearly highlights the definitive churn reason, customer sentiment (e.g., "Frustrated but loyal"), any competitor mentions, a quantified save opportunity (HIGH/MEDIUM/LOW), and a concrete, suggested next action. This turns insight into immediate, coordinated action.

Multi-Entry Point Conversation Engine

Quitlo employs one sophisticated AI conversation engine across five distinct customer lifecycle moments: Cancel Flows, Surveys (for low scores), Payment Recovery, post-onboarding Check-Ins, and Win-Back campaigns. This means you get consistent, high-quality intelligence whether a customer is cancelling, complaining, or disengaging. The unified engine ensures every team—from Product to Customer Success—works from the same deep understanding, derived from the same conversational methodology.

Drafting Long-Form Content and Reports

For writers, researchers, and students, speaking ideas is often faster than typing them. Hush Touch allows you to dictate drafts of articles, essays, or reports naturally. Its smart punctuation and paragraph formatting let you speak in complete thoughts, while the on-device privacy ensures your unpublished ideas and sensitive research data remain completely confidential throughout the creative process.

Managing Professional Communication

Tackle an overflowing inbox hands-free. Dictate emails and messages with tone-appropriate phrasing aided by the Email context mode. The ability to say "Okay send message" allows you to compose and send replies without ever touching the keyboard, perfect for when you're multitasking, on the move, or dealing with repetitive communication throughout a busy workday.

Technical and Specialized Documentation

Software engineers, doctors, lawyers, and academics finally have a dictation tool that understands their language. By learning complex terms like "Kubernetes," "metatarsophalangeal," or legal citations, Hush Touch accurately transcribes technical notes, patient observations, code comments, and research summaries that would stump generic cloud-based services, saving immense time on corrections.

Accessible and Ergonomic Computer Use

For individuals with RSI, carpal tunnel, or other conditions that make typing painful, Hush Touch provides a robust, private alternative for controlling their Mac. The fully hands-free operation via Siri integration and voice commands enables full participation in digital work and communication without strain, all maintained with the dignity of complete data privacy.

Replacing Broken Exit Surveys & NPS Tools

For teams relying on tools like Delighted, Survicate, or Retently, Quitlo is the obvious upgrade. While those tools tell you what the score is, Quitlo tells you why. When a customer gives a low Detractor score, Quitlo's AI immediately engages them in a conversation to unpack the frustration, moving you from a problematic metric to a solvable problem. It's the perfect replacement for teams seeking actionable feedback over mere measurement.

Transforming Cancel Flows into Save Opportunities

Instead of presenting customers with a simplistic dropdown menu of churn reasons during cancellation, Quitlo integrates a smart cancel widget. This widget can present dynamic offers and, most importantly, invite the customer into a quick AI conversation. This turns a transactional cancellation moment into a final retention touchpoint, often revealing save opportunities (like a need for team-level pricing) that a static form would never uncover.

Recovering Failed Payments with Context

When a credit card payment fails, most systems send a generic, often irritating email. Quitlo changes the game by having its AI reach out via voice or text to understand the context. Is it a simple card expiry, or is it a signal of deeper dissatisfaction or a planned switch? This context allows your team to prioritize recovery efforts effectively and empathetically, saving revenue that would otherwise be lost to involuntary churn.

Conducting Proactive Customer Health Check-Ins

Quitlo isn't only for reactive signals. Teams can proactively set it to trigger check-in conversations after key milestones, like 30 days post-onboarding. This allows you to catch early signs of confusion, lack of adoption, or unmet expectations before they escalate to churn. It's a powerful way to demonstrate proactive care and gather product feedback from engaged users.

Let's be honest: most dictation software is a compromise. You either sacrifice privacy by sending your voice to the cloud, deal with clunky, inaccurate transcription, or get locked into a draining monthly subscription. Hush Touch is the Mac app that finally ends that compromise. This is a purpose-built, voice-to-text powerhouse that runs entirely on your Mac. It combines not one, but two of Apple's own transcription engines, then applies a final polish with Apple Intelligence—all processed locally. The result is shockingly fast, accurate, and private dictation that learns your personal vocabulary over time. At a featherlight 5.5 MB, it launches instantly and fits into your workflow without the bloat or the privacy anxiety. It's built for anyone who writes on a Mac—from professionals drafting complex emails and reports to students taking notes—and values a one-time payment over a subscription leash. Its core promise is simple: get cleaner, smarter text from your voice, with zero data ever leaving your computer.

Quitlo is the definitive solution for B2B SaaS teams tired of losing customers to vague, unactionable feedback. It's not just another survey tool or a basic cancel flow; it's the first true Churn Intelligence Platform. The core problem it solves is painfully familiar: traditional exit surveys and cancellation forms are broken. With abysmal response rates and one-word answers like "pricing" or "missing features," they leave your team in the dark, guessing at the real reasons behind churn. Quitlo replaces this static, frustrating process with adaptive, empathetic AI conversations—conducted via both voice and text. The platform intelligently detects critical signals across the customer lifecycle, such as a cancellation request, a low NPS score, or a failed payment, and initiates a genuine two-minute dialogue. Its AI doesn't just collect data; it conducts a conversation, asking intelligent follow-up questions to uncover the nuanced, complete story. Within minutes, this intelligence is transformed into a structured, actionable summary delivered directly to tools like Slack or Jira, complete with the exact churn reason, customer sentiment, competitor mentions, and clear save opportunities. For product, customer success, and growth leaders, Quitlo transforms a single, confusing data point into a concrete retention strategy, helping you save revenue and fundamentally understand what drives customer decisions. Notably, for teams affected by the shutdown of Delighted, Quitlo offers a powerful, seamless replacement that includes everything Delighted did, plus its groundbreaking AI voice follow-up capability.

Is Hush Touch really 100% offline and private?

Yes, absolutely. This is its cornerstone feature. Every component—from the two Apple speech recognition engines to the Apple Intelligence final pass—processes your audio directly on your Mac. No audio or transcript data is ever sent to external servers. Your voice input and the resulting text never leave your computer, ensuring total privacy.

How does the vocabulary learning actually work?

Hush Touch employs adaptive learning. When you manually correct a word in the transcribed text, the app detects this correction and automatically adds the intended word to your personal vocabulary list. It also uses frequency weighting, so terms you use often in specific apps (like "diagnosis" in your notes app) become prioritized, making the engine smarter with each use.

Can I use Hush Touch completely hands-free?

You can. You can activate dictation using a Siri voice command ("Hey Siri, start touch"). Once listening, it will automatically insert the transcribed text after a short pause (roughly 2 seconds of silence). You can also use voice commands like "Okay send message" to send an email or message, and configure a hotkey to stop listening with a double-click.

What happens after the 7-day free trial?

The free trial gives you full access to all features for 7 days. After that, you need to purchase a lifetime license to continue using the app. There is no subscription. It's a single, one-time payment of $20 that grants you permanent access to the app and all its current features, with no recurring fees.

How is Quitlo different from traditional survey tools?

Traditional survey tools like Delighted or Survicate are great at collecting scores and simple text feedback, but they stop there. You get a "what" (e.g., a score of 2, a comment saying "pricing") with no depth or context. Quitlo is built to find the "why." Its AI engages in a real dialogue, asking follow-up questions to get the full story, which is then structured into actionable intelligence for your team. It's the difference between a data point and a strategy.

Is the AI conversation truly effective? Do customers engage?

Absolutely. The key is empathy and efficiency. Quitlo's AI is designed for a natural, respectful two-minute conversation, not a robotic interrogation. By offering a human-like dialogue instead of a form, response rates and quality of feedback are significantly higher. Customers are often more willing to explain their situation to a neutral AI in a moment of frustration, providing candor they might withhold from a human to avoid an uncomfortable sales save attempt.

What if we already use a Customer Success platform like Gainsight?

Platforms like Gainsight or ChurnZero are excellent for tracking health scores and managing workflows internally. However, they typically lack a sophisticated, automated mechanism to externally engage the customer in a deep conversation to uncover churn reasons. Quitlo is the perfect complementary "missing layer" that feeds rich, conversational intelligence directly into these platforms, making their risk scores and playbooks infinitely more informed and actionable.

We're a Delighted customer. How does Quitlo replace it?

Quitlo is a direct and superior replacement for Delighted. It handles all the standard survey functionality (NPS, CSAT, CES) you rely on. But it then goes miles further by adding its AI voice and text conversation layer. When a low score comes in, Quitlo doesn't just record it—it immediately engages that customer to understand the root cause. You get everything Delighted offered, plus the transformative power of adaptive churn conversations.

Hush Touch is a standout in the niche of on-device voice-to-text software for macOS. It’s built for users who prioritize privacy, offline functionality, and a seamless, native Mac experience, leveraging Apple's own powerful transcription and intelligence engines to deliver clean, accurate dictation without ever sending your data to the cloud. People often seek alternatives for a variety of reasons. Some might be looking for a free tier or subscription model instead of a one-time purchase. Others may need cross-platform compatibility with Windows or mobile devices, or require specific integrations with certain apps that a focused tool like Hush Touch doesn't provide. The search usually comes down to balancing cost, privacy, accuracy, and workflow fit. When evaluating other options, your key considerations should be privacy policy (on-device vs. cloud processing), cost structure, accuracy in your primary language, and how well the tool integrates into your daily routine. The best choice isn't always the most feature-packed; it's the one that disappears into your workflow, letting you think out loud and get words on the screen effortlessly.

Quitlo is an AI-powered Churn Intelligence Platform designed for B2B SaaS companies. It moves beyond ineffective surveys by using empathetic, adaptive voice and text conversations to uncover the real reasons behind customer churn. The insights are then delivered as actionable summaries to your team's workflow tools. Users often seek alternatives for a few key reasons. Budget constraints or a need for a different pricing model can drive the search. Others might require deeper CRM integrations, a focus solely on text-based interactions, or a platform that caters to a different business model outside of B2B SaaS. When evaluating other options, focus on the core problem you need to solve. Prioritize solutions that go beyond simple data collection to generate genuine, conversational understanding. Look for strong automation that triggers at the right customer moments and delivers insights directly into your team's existing systems for immediate action.