About Agent Insight
Agent Insight is a quality evaluation layer for teams running AI agents, humans, or both.
Most quality programs run on borrowed standards — a generic QA scorecard, or an AI vendor's own opaque score, checked against 2% of conversations. Agent Insight inverts that: you define the metrics in plain language — resolution quality, CSAT, compliance, tone, escalation discipline — and every conversation is scored against them.
Standards are role-based, because a billing specialist and an escalation engineer shouldn't share a rubric. Each role's standard applies to whoever holds it, AI or human, so both sit side by side in one system.
Every score is auditable, with timestamped examples and specific recommendations on what should have happened. Findings route into Evolve, Aissist's optimization layer, closing the AI loop: your AI learns from the agents scoring best under your standards.
Works with Intercom Fin, Zendesk, Freshdesk, Kustomer, Front and Gorgias. About 10 minutes to start.
Similar to Agent Insight
benchmark.directory
An independent directory of 146 AI tools. Every listing was paid for, set up and used on real work. Nobody can buy a place or a score.
saasgrow.ai
Get your SaaS tool discovered. Free listing, honest screening, a dofollow link — and no way for anyone to outbid you.
Tools Network
Tools Network is a curated directory that brings the internet's best AI tools together in one organized place. Spanning 25+ categories
Built2WinWeb AI SEO
A development studio and AI‑native infrastructure provider that builds high‑performance, agent‑ready websites and AI discovery tools.
PixRestorer
Restore and colorize old photos with AI in seconds. PixRestorer repairs scratches, fading, blur, and tears, brings black-and-white prints to life in n